Terms & Conditions
Last updated: 24 September 2026
These terms explain how you can order a personalised song from us and what you and we can expect from each other. Please read them before you place an order. They do not affect your legal rights as a consumer.
1. About us
ElessMelody is a trading name of ELESSMELODY LTD, a private limited company registered in England and Wales under company number 17452509, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
You can contact us at support@elesmelody.com. In these terms, “we”, “us” and “our” mean ELESSMELODY LTD, and “you” means the person placing the order.
2. Our service
We create personalised, made-to-order songs based on the information you give us, such as names, an occasion, memories, feelings, a musical style, a voice type and any other creative instructions (your “brief”). Each song is written and produced specifically for your order. We may also offer optional extras, such as Express Delivery, a streaming release, printable lyrics or a karaoke video, as described on our website at the time of your order.
3. How your order works
- You complete the song form on our website and choose any optional extras.
- Before you pay, we show you the price of the song, the extras you selected (including any Express Delivery surcharge), any applicable taxes and the total amount.
- You confirm that you agree to these Terms & Conditions and acknowledge our Privacy Policy.
- Our contract with you is formed when we confirm your order by email after payment has been confirmed. If we cannot accept your order (for example because the brief contains content we cannot produce under section 5), we will tell you and will not charge you, or we will refund any payment in full.
4. The information you give us
You are responsible for making sure the information in your brief is accurate and complete, including the spelling and pronunciation of names. We create the song from what you tell us, so mistakes or missing details in your brief may appear in the song. Please check your brief carefully before you submit it.
If we need more information to create your song, we will contact you using the email address you gave us. The delivery period does not start until we have received everything we need (see section 7).
5. Content you submit
When you send us stories, names, memories, photographs, texts or other material (“your content”), you confirm that:
- you are entitled to share it with us, including any personal information about other people, and that sharing it with us is lawful;
- it does not infringe anyone else’s rights, including copyright, and does not include the lyrics or music of existing songs unless you have the right to use them;
- it is not unlawful, defamatory, hateful, discriminatory, sexually explicit or intended to harass or harm anyone.
We may decline to create, or stop creating, a song whose brief does not meet these rules. If we do so before delivering the song, we will refund you, less any reasonable costs where the law allows, and we will explain why.
You keep ownership of your content. You give us permission to use it only to create, deliver and revise your song, to provide customer support and to meet our legal obligations. We will not publish your story or your song for promotional purposes without your separate permission.
Please do not send us more sensitive personal information (for example about health, religion or sexual life) than you need for the song. See our Privacy Policy.
6. Prices and payment
The price of your song and of any extras is shown on our website before you pay, together with any applicable taxes. Payment is taken through our payment provider when you place your order. We do not store your full card details. If we make an obvious pricing error, we will contact you before we accept your order and you can choose whether to continue.
7. Delivery
- Standard delivery: we deliver your song within 48 hours.
- Express Delivery: if you choose this optional extra, for the additional fee shown before payment, we deliver your song within 24 hours.
The delivery period starts only once both of the following have happened: your payment has been confirmed, and we have received all the information we need to create your song. If we have to ask you for missing or unclear information, the delivery period starts again when we receive your answer, and we are not responsible for delays caused by missing, incomplete or late information.
We deliver your song electronically, for example by email or by a private link. Please make sure the email address you give us is correct and check your spam folder. If we are delayed by events outside our reasonable control (see section 15), we will tell you as soon as possible and do what we reasonably can to limit the delay.
If you bought Express Delivery and we miss the 24-hour deadline for reasons attributable to us, you may ask us to reimburse the Express Delivery surcharge (see our Refund & Cancellation Policy). This does not limit your other legal rights.
8. Revisions
Each order includes one free revision. A revision means reasonable corrections or adjustments that are consistent with your original brief, for example correcting the spelling or pronunciation of a name, correcting a factual detail you gave us, or adjusting a line of the lyrics. Please request your revision by replying to your delivery email within a reasonable time after delivery.
Further revisions are available for a fee, which we will tell you before we start. A request for a substantially different song — for example a new story, concept, occasion, recipient or musical direction — is not a revision. We will treat it as a new request, which may require a new order.
Corrections needed because we did not follow your brief, or because the song is faulty, are not counted as your free revision and are free of charge.
9. Creative interpretation
Every song is an original creative work. Our writers, composers and singers interpret your brief artistically, including the melody, arrangement, rhyme, phrasing and choice of words. The song will reflect your brief, but it may not match exactly what you imagined, and a difference in artistic taste is not in itself a fault. This does not affect your right to a song that matches your brief and is provided with reasonable care and skill.
10. Intellectual property and your licence
We (or the artists and licensors we work with) own the copyright and other intellectual property rights in the songs we create, including the music, lyrics, recordings and artwork, but not in your content.
When your order has been paid, we grant you a personal, non-exclusive, non-transferable, worldwide licence to use your song for private and non-commercial purposes, for example to listen to it, give it as a gift, play it at private events and share it with friends and family, including on your personal social-media accounts where you do not earn money from it.
You may not sell, license, register with a rights-management or content-identification system, distribute to streaming services or otherwise use your song for commercial purposes unless you have purchased an extra or a licence that allows this, or we have agreed it with you in writing. Where you buy our streaming-release extra, the release will be handled as described for that extra.
11. Cancelling your order
If you want to cancel, contact us at support@elesmelody.com as soon as possible, quoting your order details.
As a consumer you normally have a right to cancel a contract made online within 14 days. Because each song is personalised and made to order, and because you ask us to start creating it straight away so that we can meet the delivery time:
- if you cancel before we have started work on your song, we will refund you in full;
- if you cancel after we have started work but before the song has been delivered, we may deduct a reasonable amount for the work already carried out, as the law allows, and refund the rest;
- once your completed song has been delivered with your agreement, you may no longer have a right to cancel.
More details are in our Refund & Cancellation Policy. Nothing in this section affects your rights if something is wrong with your song (section 12).
12. If something is wrong with your song
We are under a legal duty to provide our service with reasonable care and skill and to supply a song that matches its description and your brief, is of satisfactory quality and is fit for its purpose. If your song does not meet these standards — for example it uses the wrong name, leaves out essential information you gave us or has a technical fault — please tell us. We will correct or re-create it free of charge within a reasonable time. If we cannot do so, or it would be unreasonable to expect you to accept a correction, you may be entitled to a price reduction or a refund.
For detailed information about your consumer rights, contact Citizens Advice (in the UK) or your local consumer advice service.
13. Refunds
Where you are entitled to a refund, we will refund you using the original payment method, without undue delay and in any event within 14 days of the day we agree that you are entitled to it. Our Refund & Cancellation Policy explains the details.
14. Privacy
We use your personal information, and any information you give us about other people, as described in our Privacy Policy and our Cookie Policy.
15. Our responsibility to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if both of us knew it might happen when the contract was made.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights as a consumer in relation to our service and the songs we supply.
We provide our songs for private use only. Where the law allows, we are not liable for any loss of profit, loss of business or business interruption, and our total liability to you in connection with an order is limited to the total price you paid for that order.
We are not responsible for delays or failures caused by events outside our reasonable control, for example serious illness, network or hosting outages, or natural disasters. If such an event affects your order, we will contact you, and if the delay is substantial you may cancel and receive a refund for anything you have paid for but not received.
16. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one shown on our website when you placed it.
17. Law and disputes
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can bring legal proceedings in your local courts, and if you live elsewhere in the United Kingdom, in the courts of England and Wales. If you are a consumer living outside the United Kingdom, you also benefit from any mandatory consumer-protection rules of the country where you live, and nothing in these terms takes those rights away.
If you have a complaint, please contact us first so that we can try to resolve it.
18. Contact
ELESSMELODY LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom — support@elesmelody.com